We’re Hiring: Customer Delight Manager (CDM)

Company: SolarSquare Energy Pvt. Ltd.

Location: Pune, Maharashtra (Work From Office)

Budget: Up to ₹6 LPA

Experience: 0–2 Years

About the Company

SolarSquare is one of India’s leading rooftop solar companies, helping homes and housing societies transition to solar energy.

Job Summary

We are looking for a customer-focused and proactive Customer Delight Manager to enhance customer experience throughout the project lifecycle. The candidate will be responsible for addressing customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer journey.

Key Responsibilities
Ensure an excellent customer experience throughout the project lifecycle.
Track project timelines and ensure adherence to standard operating procedures (SOPs).
Handle customer queries through phone, email, social media, and chat platforms.
Resolve customer complaints, conflicts,



and escalations efficiently.
Monitor customer feedback and identify areas for service improvement.
Coordinate with internal teams to ensure timely issue resolution.
Maintain records of customer complaints, feedback, compliments, and technical issues.
Track customer experience across online and offline channels.

Requirements
Graduate in any discipline; MBA candidates preferred.
0–2 years of relevant skilled experience.
Excellent written and verbal communication skills.
Solid problem-solving and conflict-resolution abilities.
Ability to coordinate with multiple stakeholders.
Proficiency in MS Office, Google Sheets, and MS Excel.
Knowledge of online customer engagement platforms and channels.

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Cluster Operation Manager Amc Pune
🏢 SolarSquare Energy
📍 Pune