Customer Relations Executive – Two-Wheeler Service Showroom

Job Responsibilities:
Welcome customers and attend to their needs.
Understand customer complaints and service requirements.
Explain the service details, estimated cost, and delivery time.
Coordinate with service advisors and technicians.
Keep customers informed about the progress of their vehicle service.
Handle customer questions and complaints in a polite manner.
Call customers to inform them about service completion and vehicle delivery.
Take feedback from customers after service.
Make service reminder and follow-up calls.
Maintain customer details and service records.
Inform customers about upcoming services and maintenance.
Ensure positive customer satisfaction and maintain a valuable relationship with customers.

Skills Required:




Valuable communication skills.
Friendly and polite attitude.
Basic computer knowledge.
Good telephone handling skills.
Ability to handle customer complaints calmly.
Good follow-up and coordination skills.
Knowledge of two-wheelers/service is an advantage.

Qualification:
Plus Two / Diploma / Degree.
Freshers can apply.
Previous experience in customer service or automobile service will be an advantage.

Pay: ₹9,000.00 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Relation Executive Cre Kottayam
🏢 Purackal Honda
📍 Kottayam