Job Responsibilities
Oversee the daily operations of the front office and reception.
Manage guest check-ins, check-outs, reservations, and room allocations.
Ensure a smooth, qualified, and welcoming guest experience.
Supervise front office executives and ensure proper staff scheduling.
Handle guest enquiries, special requests, complaints, and feedback.
Coordinate with housekeeping to ensure room readiness and timely room allocation.
Coordinate with the restaurant, kitchen, maintenance, and other departments to meet guest requirements.
Monitor room availability, occupancy, room rates, and reservation status.
Manage direct bookings, telephone enquiries, walk-in guests, and online travel agency (OTA) reservations.
Ensure accurate booking entries, guest details, and reservation records.
Monitor cancellations, no-shows, amendments, and refunds according to company policy.
Ensure correct billing, invoice preparation, payment collection, and settlement of guest accounts.
Verify daily cash collections, card payments, UPI transactions, and other payment records.
Prepare and submit daily occupancy reports, arrival and departure lists, and revenue reports.
Maintain proper records of room sales,



guest payments, discounts, and complimentary stays.
Ensure all discounts, refunds, complimentary rooms, and billing adjustments are properly authorized.
Monitor guest feedback and online reviews and coordinate timely responses with management.
Ensure proper handling of guest identification documents and confidential information.
Maintain front office cleanliness, qualified appearance, and service standards.
Ensure proper handover between shifts and maintain the front office logbook.
Monitor the front office team's attendance, discipline, grooming, and performance.
Train staff on reservation systems, guest handling, billing procedures, and service standards.
Ensure compliance with applicable hotel regulations, guest registration requirements, and resort policies.
Report booking discrepancies, cash shortages, guest complaints, and operational issues to the General Manager.
Implement front office standard operating procedures (SOPs) and improve operational efficiency.

Pay: ₹23,000.00 - ₹33,000.00 per month

Work Location: In person

📌 Front Office Manager Kerala
🏢 Vagamon Resort
📍 Kerala