Job Description – Front Office Assistant
Welcome guests and handle enquiries professionally.
Manage room bookings, reservations, cancellations, and modifications.
Handle guest check-in and check-out procedures.
Prepare bills, invoices, and payment receipts accurately.
Maintain daily cash, UPI, card, and billing records.
Coordinate with housekeeping and maintenance for guest requirements.
Handle telephone calls, emails, and online booking enquiries.
Maintain guest records, occupancy reports, and daily registers.
Submit daily collection reports to the Accounts Department.
Ensure proper shift handover and communicate pending tasks.
Follow company policies and standard operating procedures.
No unauthorised discounts, refunds, or bill corrections are permitted.
Report discrepancies, cash shortages, and guest complaints to the reporting manager.
Maintain punctuality, discipline, skilled grooming, and guest confidentiality.

Pay: ₹14,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Front Office Assistant Kerala (India)
🏢 Vagamon Resort
📍 India