Customer Relationship Manager Surat

Customer Relationship Manager Surat

17 Oct
|
EVIAN
|
Surat

17 Oct

EVIAN

Surat

Key Responsibilities
In-Person Client Engagement & Field Visits
Schedule and execute daily face-to-face meetings with architects, builders, interior designers, and corporate procurement teams.
Present the premium Evian Furniture catalog, emphasizing customized manufacturing capabilities for seating systems, office systems, and turnkey projects.
Build, nurture, and sustain high-value commercial relationships to make Evian Furniture the preferred choice for all ongoing and future projects.
Past Order Experience & Feedback Management
Conduct post-delivery check-ins during field visits to thoroughly evaluate the client’s experience with their previous orders.
Gather precise feedback on product comfort, finishing, installation efficiency, and delivery timelines.
Act as the primary point of resolution for any discrepancies or grievances, collaborating directly with the in-house sales, manufacturing, and dispatch teams to ensure prompt resolution.
Recent Revenue & Order Generation
Identify recent commercial, residential, and institutional design projects to pitch bulk seating and workspace solutions.
Secure repeat orders and scale order values from existing corporate accounts by introducing upgrades, new designs, and tailored commercial offerings.




Convert active market inquiries into concrete leads, generated quotations, and signed sales contracts.
Process Coordination & Floor Discipline
Follow up on pipeline leads daily to ensure absolute conversion and maintain proper client interaction records.
Ensure all client commitments strictly align with standard company policies, maintaining high professional decorum both on the field and during showroom visits.

Required Qualifications & Competencies
Experience: 2–5 years of proven experience as a Relationship Manager, Business Development Executive, or Corporate Account Manager, preferably in the B2B furniture, interior design, corporate fit-out, or building materials industry.
Skill Set: High proficiency in B2B client acquisition, lead tracking, quotation follow-ups, and conflict resolution.
Communication: Exceptional verbal communication, negotiation, and relationship-building skills.
Mobility: Must possess personal transport and be completely willing to travel across target commercial zones for direct client engagement.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Flexible schedule
Internet reimbursement

Work Location: In person

📌 Customer Relationship Manager Surat
🏢 EVIAN
📍 Surat

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