Chate Homeopathy Clinic is looking for an experienced and communication-focused Chat Support Executive to manage patient communication and provide timely assistance through online chat and digital communication channels.
The candidate will be responsible for handling patient queries, assisting with appointments and payments, following up with patients, and maintaining smooth and professional communication.
Key Responsibilities
Respond to patient queries and messages in a timely and qualified manner.
Provide accurate information regarding appointments, consultations, follow-ups, and clinic procedures.
Assist patients with the appointment booking and payment process.
Follow up with patients regarding pending payments, appointments, and consultations.
Handle payment-related queries and guide patients through the payment process.
Maintain proper records of patient interactions and follow-ups.
Coordinate with doctors and the front desk team regarding patient requirements.
Handle patient concerns politely and escalate significant issues to the concerned team.
Ensure timely follow-up with patients who have not completed their appointment or payment process.
Maintain confidentiality of patient information.
Meet daily communication and follow-up targets.
Requirements
Minimum 1–2 years of relevant experience in chat support, customer support, patient support, or a similar role.
Graduate in any discipline preferred.
Excellent written and verbal communication skills.
Good typing speed and basic computer knowledge.
Strong follow-up and coordination skills.
Experience handling customer/patient queries and payment-related communication.
Ability to manage multiple conversations and tasks efficiently.
Professional, polite, and patient approach.
Candidates with experience in healthcare, clinics, hospitals, or service-based organizations will be preferred.
Skills Required
Chat Handling
Patient/Customer Support
Written Communication
Payment Follow-up
Customer Relationship Management
Follow-up & Coordination
Basic Computer Skills
Data Entry
Problem Solving
Experience: 1–2 years
Job Type: Full time
Note: Only experienced candidates will be considered.