Chennai 1+ Year Full time End-User IT Support & Incident Resolution, Windows Systems, Peripherals & Patch Management OPT0259

Job Description
Provide first-level hardware and software support in a 24×7 rotating shift setting including night shift.
Handle user incidents and service requests, following defined escalation procedures.
Install and configure hardware and computer peripherals on end-user systems.
Deliver IT support for desktops, laptops, and related devices.
Perform weekly and monthly patching activities and coordinate with end users.
Troubleshoot Windows PCs, M365, Microsoft Office, Active Directory, VDI, and VPN issues.
Support peripherals such as printers, scanners, and POS systems.
Work closely with IT teams to resolve technical issues and maintain service continuity.





Qualifications
Diploma / ITE in Hardware or Software Engineering (or equivalent).
Basic networking knowledge (Routing & Switching).
Familiarity with SCCM (valuable to have).
Knowledge of ITIL processes (good to have).
Strong troubleshooting and customer support skills.
Ability to work in rotating 24×7 shifts.

Experience
Minimum 1+ year of technical support or deskside engineering experience.
Hands-on experience supporting Windows environments and Microsoft tools.
Experience providing in office or deskside IT support.
Exposure to patch management processes.

📌 Deskside Engineer Chennai (India)
🏢 Optimum Solutions
📍 India