Customer Relationship Executive (CRE)

About Royal Drive
Royal Drive is a premium pre-owned automobile dealership committed to delivering quality vehicles and an exceptional customer experience.

Job Summary
Royal Drive is looking for a customer-focused Customer Relationship Executive (CRE) to manage customer enquiries, coordinate appointments, follow up on leads, and ensure smooth communication throughout the customer journey.

Key Responsibilities
Handle customer enquiries through calls and other communication channels.
Follow up on leads and coordinate customer appointments.
Maintain customer information, CRM records, and daily MIS reports.
Coordinate with sales teams to ensure timely responses to enquiries.
Ensure effective lead management and minimize lead leakage.




Build positive customer relationships and support customer satisfaction.

Requirements
0–2 years of experience in customer service, telecalling, or CRM; freshers may apply.
Positive communication and interpersonal skills.
Basic computer knowledge and proficiency in MS Office.
Customer-oriented attitude with valuable follow-up and coordination skills.

Job Details
Company: Royal Drive
Location: Kochi, Kerala
Experience: 0–2 Years
Employment Type: Full-time
Work Location: In Perso

Pay: ₹16,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kochi
🏢 Royal Drive
📍 Kochi