Job Overview: E-Commerce Process
Role Title: Customer Support Executive / Customer Service Associate (Inbound Voice, Process)
Location: Sector 62

Key Responsibilities
Handle inbound customer queries, complaints, and requests via voice calls, chat, or email regarding e-commerce products and services.
Provide accurate, real-time information and effective resolutions to build customer satisfaction.
Maintain proper documentation and logs of customer interactions according to company standards.
Adhere to process-specific quality metrics and standard operating procedures (SOPs).

Eligibility & Requirements
Education: any Graduate.
Experience: 6 months to 2 years of BPO / customer support experience.
Skills: Positive communication skills in English
Shift & Working Days: 24x7 / Rotational shifts with 5 working days

Pay: ₹200,000.00 - ₹600,000.00 per year

Advantages:
Provident Fund

Work Location: In person

📌 Subject Matter Expert Sme Noida
🏢 Spotshine Consulting
📍 Noida