Title : Tech Lead

Experience : 9 - 15 years

Location : Gurugram

We're building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you'll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and creative solutions.

What You'll Do :
Lead design and development of our AI-powered omnichannel dialer platform.
Architect scalable SaaS systems using modern full-stack and cloud technologies.
Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance (DNC, GDPR, TCPA).
Build real-time monitoring, analytics and reporting dashboards for managers and supervisors.
Champion DevOps : CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
Mentor developers, enforce coding standards, and lead sprint delivery.
Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Primary Skills :
Solid experience in Node.js, React.js, and contemporary JavaScript/TypeScript.
Solid database expertise : PostgreSQL, MongoDB/Redis (preferred).
Proven SaaS architecture experience on AWS/GCP/Azure.
Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.
Exposure to AI/ML integration (e.g., LLM APIs, NLP,



STT pipelines).
Excellent problem-solving, architecture, and leadership skills.
9+ years in software development, including 3+ years leading teams.

Secondary Skills :
Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.
Knowledge of SIP, WebRTC, and telephony systems.
Familiarity with autodialer modes : predictive, power, progressive, preview.
CRM integration experience with Salesforce, HubSpot, Zoho.
Understanding of compliance standards (DNC, GDPR, TCPA).
Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills :
AI/ML : NLP, STT, LLMs for intelligent call handling and summarization.
Speech analytics, transcription, or AI-driven quality monitoring.

Pay: ₹2,500,000.00 - ₹3,200,000.00 per year

Application Question(s):
How many years of experience do you have for Kafka or RabbitMQ?
What is your notice period ? And soon you can join
what is your CTC and ECTC?
How many years of experience you have in total and leading a team ?

Experience:
Node.js: 6 years (Required)
React: 5 years (Required)
TypeORM: 3 years (Required)

Work Location: In person

📌 Technical Lead Gurugram
🏢 eDAS
📍 Gurugram