Operations & People Manager – Sales & Customer Service

Location: Dehradun, Uttarakhand
Job Type: Full time | Work From Office
Salary: ₹50,000 – ₹80,000 per month, based on experience and capability

About the Role

We are an Australian furniture removals business.

We need a proactive, organised person who takes ownership of customer communication and follows issues through to resolution.

Responsibilities -
Coordinate with drivers and the operations team to confirm accurate pickup and delivery ETAs.
Monitor job timings, identify delays early, and update customers directly by phone, email, SMS or WhatsApp.
Verify timings before communicating them and avoid making promises that have not been confirmed.
Answer customer email enquiries promptly and professionally.
Handle complaints calmly, investigate with the relevant team, and follow up until resolved.
Keep accurate records of customer conversations, revised ETAs and outstanding issues in our CRM.




Escalate urgent delays, missed commitments and unresolved complaints to the Operations Manager.
Ensure customers receive updates without having to repeatedly contact us.

Candidate requirements:
Solid spoken English.
Experience in operations, logistics, dispatch or customer support; removals experience
Excellent organisation, attention to detail and follow-up skills.
Confidence dealing with unhappy customers and working under pressure.
Comfortable using CRM systems, email and spreadsheets.
Willingness to work hours aligned with Australian business operations.

this is an office-based role in Dehradun -

Please send your resume for the Manager to have a look at

Thank you

Jai

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Operations & People Manager – Sales & Customer Service Dehradun (India)
🏢 Supercheap Interstate removals
📍 India