Core Roles and Responsibilities
Client Communication: Serve as the main point of contact for inbound and outbound inquiries via phone, email, and messaging apps.
Relationship Management: Build and maintain long-term client loyalty through regular follow-ups, updates, and personalized engagement.
Complaint & Issue Resolution: Handle customer grievances, investigate service or product problems, and coordinate with internal teams for rapid solutions.
Sales & Lead Support: Assist with lead generation, qualify potential buyers, schedule appointments or test drives, and support the sales team.
Upselling & Cross-Selling: Identify prospects to introduce customers to complementary products, service upgrades, or renewals.
CRM & Data Management: Keep accurate, up-to-date customer records, call logs, interaction histories, and feedback data in the company CRM system.
Feedback Collection: Gather customer reviews and satisfaction metrics to report trends and improvement areas to management.

Pay: ₹10,000.00 - ₹15,000.00 per month

Perks:
Paid sick time
Paid time off

Work Location: In person

📌 Customer Relationship Executive Surat (India)
🏢 EcoCarry Pvt.Ltd
📍 India