Reports To: Front Office Manager / Duty ManagerJob Summary

The Front Office Executive is responsible for delivering exceptional guest service by managing all front desk operations, including check-in, check-out, reservations, guest enquiries, and cashiering. The role ensures a warm welcome to guests and contributes to a memorable guest experience while maintaining hotel standards. SmartRecruiters

Key Responsibilities
Welcome guests courteously and professionally upon arrival.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, modifications, and cancellations.
Answer telephone calls and respond to guest enquiries promptly.
Coordinate with Housekeeping, Engineering, and F&B; departments to ensure smooth guest service.
Handle guest complaints and resolve issues promptly or escalate when necessary.
Process payments, maintain accurate billing, and perform cashiering duties.
Maintain guest records and update the Property Management System (PMS).
Upsell hotel rooms and services to maximize revenue.
Ensure the reception area is clean, organized, and presentable.
Prepare daily reports, shift handover notes,



and maintain front office registers.
Follow hotel SOPs, grooming standards, and safety procedures. Marriott Careers

Qualifications
Graduate or Diploma in Hotel Management or Hospitality.
1–3 years of experience in hotel front office operations.
Freshers with excellent communication skills may also apply.

Required Skills
Excellent communication and interpersonal skills.
Robust customer service orientation.
Knowledge of hotel PMS (IDS, Opera, Fidelio, etc.).
Basic computer knowledge (MS Office).
Ability to work in rotational shifts, weekends, and public holidays.
Good problem-solving and multitasking abilities.
Qualified grooming and positive attitude. Indeed

Preferred Experience
Experience in a 3-star, 4-star, or 5-star hotel.
Knowledge of reservation systems and guest handling procedures.
Fluency in English and Hindi; additional languages are an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Food provided
Health insurance

Work Location: In person

📌 Front Office Executive Andheri
🏢 Tunga International
📍 Andheri