Customer Service Executive – Escalation Handling

Shift: 9:00 AM – 9:00 PM

Job Description:
We are looking for experienced Customer Service Executives with solid escalation-handling skills to resolve customer issues and deliver excellent customer service.

Key Responsibilities:
Handle customer queries and escalations effectively.
Own customer issues end-to-end and ensure timely resolution.
Improve customer satisfaction, productivity, and first-contact resolution.
Handle customer complaints on social media.
Coordinate with internal teams for quick resolution.
Support process improvements and mentor team members.

Requirements:
Graduate in any discipline.
Minimum 2 years of experience in customer service or a similar role.
Excellent communication and problem-solving skills.
Experience in escalation handling and social media management preferred.
Solid customer-centric approach and multitasking abilities.

Pay: ₹316,000.00 - ₹605,000.00 per year

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Escalation Specialist Navi Mumbai
🏢 Stellar Talent bridge
📍 Navi Mumbai