Job Title: Service Team Lead – Customer Support

Experience: 4–7 years, including 2+ years in team leadership.

Key Responsibilities:
Lead and manage the customer support team.
Monitor SLAs, CSAT, quality and productivity.
Handle customer escalations related to payments, privacy and account issues.
Prepare MIS reports and performance dashboards.
Conduct team coaching, training and performance reviews.
Ensure customer satisfaction and compliance with company policies.

Requirements:
Solid communication and team management skills.
Experience in customer support and escalation handling.
Proficiency in Excel and reporting tools.
CRM experience preferred.
Consumer technology, e-commerce or matrimonial industry experience is an advantage.

Work Mode: Night Shift
Interested candidates can share their resume to HR Aniket - +91-XXXXXXXXXX

Pay: ₹500,000.00 - ₹800,000.00 per year

Perks:
Paid time off
Provident Fund

Application Question(s):
Do you have Documented experience as a TL ? (International process)
Current and expected CTC?
What is your current location ?

Work Location: In person

📌 Service Team Leader Team Leader International Process Mumbai
🏢 Venture Quest
📍 Mumbai