Job Summary

We are looking for a detail-oriented E-commerce Executive to manage online product listings, pricing, order processing and customer support across e-commerce platforms. Candidates with experience in badminton, sports equipment, sporting goods or online retail will be preferred.

Key Responsibilities
Create, update and maintain product listings across e-commerce marketplaces and the company website.
Upload product images, descriptions, specifications, SKUs and inventory details.
Monitor competitor pricing, conduct price comparisons and recommend pricing updates.
Manage incoming orders, order confirmation, processing, dispatch coordination and delivery tracking.
Coordinate with warehouse, sales and logistics teams to ensure timely order fulfilment.
Monitor stock availability and update inventory across platforms.
Handle customer enquiries, product questions, complaints, returns, refunds and replacements.
Monitor order cancellations, customer feedback, ratings and reviews.
Maintain accurate order, sales, inventory and customer service reports.
Ensure product listings and marketplace activities comply with platform guidelines.

Required Skills
Experience in e-commerce operations,



marketplace management or online retail.
Knowledge of product listing, pricing, inventory and order management.
Valuable communication and customer service skills.
Proficiency in MS Excel or Google Sheets.
Robust attention to detail and coordination skills.
Ability to manage multiple orders and deadlines.

Preferred Qualifications
Experience in badminton equipment, sports products or sporting goods.
Familiarity with platforms such as Amazon, Flipkart and other relevant marketplaces.
Knowledge of e-commerce dashboards, returns management and sales reporting.

Education & Experience
Graduate in any discipline preferred.
Prior experience in e-commerce operations is preferred; relevant experience will be an advantage.

Key Performance Indicators (KPIs): Listing accuracy, order processing time, order fulfilment rate, pricing accuracy, customer response time and return/cancellation rate.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Health insurance
Provident Fund

Experience:
E-commerce: 1 year (Required)
total work: 1 year (Required)

Work Location: In person

📌 Ecommerce Executive Chennai
🏢 Cappella Sports
📍 Chennai