Company: Ainextor Private Limited
Job Location: Mohali, Punjab
Experience: 2–4 Years
Salary: As per market standards
Shift: Early Morning (Australian Shift)
Joining: Immediate joiners preferred
Cab Facility: Not Available
About the Role
We are looking for an experienced and customer-focused Customer Support Executive to manage client communications and resolve customer queries for our Australian clients. The ideal candidate should have excellent English communication skills, a clear and professional Australian accent, and proven experience dealing directly with Australian customers.
Key Responsibilities
Handle customer communications through phone calls, emails, and live chats.
Respond to customer queries and provide timely, effective resolutions.
Maintain accurate customer records, documentation, and communication logs.
Coordinate with internal teams to ensure smooth operations and customer satisfaction.
Follow up on pending customer issues and ensure timely resolution.
Maintain professional relationships with Australian clients.
Required Skills and Qualifications
Graduate degree; candidates with a Computer Science background will be preferred.
2–4 years of experience handling Australian clients or working with Australian companies.
Excellent verbal and written English communication skills.
Explicit and skilled communication with an Australian accent.
Proven experience in direct customer handling through calls, emails, and chats.
Strong interpersonal, problem-solving, and customer-handling skills.
Ability to work independently and manage multiple customer queries in a fast-paced setting.
Immediate joiners will be preferred.
Work Schedule & Benefits
Early morning working hours aligned with Australian business operations.
Salary based on market standards and candidate experience.
No cab facility is provided; candidates must arrange their own transportation