Team: Management

ROLE PURPOSE

Independently manage a technologically advanced residential property, oversee the property takeover and establish high-quality hospitality and property-management processes, while ensuring resident satisfaction, operational excellence, safety and efficiency.

KEY RESPONSIBILITIES
Property Operations & Resident Experience: Lead in office teams and deliver high standards across the lobby, clubhouse, common areas and resident services; address resident concerns and enforce amenity guidelines.
Project Takeover & Building Systems: Coordinate takeover of property services and critical systems, including lifts, DG sets, electrical and water systems, STP, access control, fire systems, CCTV and waste management.
Maintenance & Vendor Management: Plan preventive maintenance; manage housekeeping and landscaping schedules, AMCs, vendor performance, quotations, negotiations and invoices; monitor water and electricity usage.
Team, SOPs & Safety: Set team goals, coach staff and implement SOPs across engineering, housekeeping, landscaping, security, clubhouse and waste management. Maintain fire, safety and security standards.




Amenities, Events & Budgets: Oversee clubhouse and amenity vendors, organize community events, prepare the Common Area Maintenance (CAM) budget and control operating expenses.
Reporting & Performance: Prepare daily/monthly MIS and KPI reports, track budget vs. actuals and planned vs. completed activities, and implement improvements based on audits and vendor reviews.

QUALIFICATIONS & EXPERIENCE
Bachelor’s degree in Engineering; hospitality background preferred.
10+ years of total experience, including at least 5 years managing buildings over 50 stories.
Robust leadership, communication, relationship-building and team-management skills.
Proactive, results-oriented and resident-focused, with robust problem-solving and operational coordination abilities.

KEY PERFORMANCE AREAS

Resident satisfaction and community engagement • Critical-system uptime and preventive-maintenance completion • Safety compliance and zero safety incidents • CAM budget adherence and vendor performance

📌 Property Manager Thane
🏢 Crest Property Solutions
📍 Thane