Job Summary

We are looking for a Guest Relations Officer to join our team. The role involves welcoming and assisting guests, understanding their requirements, providing information and support, handling enquiries, and ensuring a smooth and positive guest experience.

The ideal candidate should have excellent communication skills, a pleasant personality, a customer-focused approach, strong coordination skills, and the ability to build skilled relationships with guests.

Key Responsibilities
Welcome and assist guests in a friendly and skilled manner.
Understand guest requirements and provide appropriate information and assistance.
Handle guest enquiries through calls, WhatsApp, email, and in-person interactions.
Provide accurate information about services, facilities, procedures, and other relevant details.
Maintain regular communication with guests and ensure timely follow-up on their requirements.




Address guest concerns and coordinate with relevant teams for quick resolution.
Maintain proper records of guest enquiries, interactions, and follow-ups.
Coordinate with internal departments to ensure smooth handling of guest requirements.
Assist guests with registrations, appointments, documentation, and other service-related procedures when required.
Follow up with guests regarding pending requirements, appointments, or scheduled visits.
Build and maintain robust professional relationships with guests.
Support customer engagement activities, events, meetings, and other initiatives when required.

Requirements
Bachelor's degree in any discipline.
Excellent communication and interpersonal skills.
Good command of English; Malayalam proficiency is essential.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

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