Virtual Relationship Manager Smart Branch

Location : MALAD

Xperience Centre Banking

Location Mumbai

Reporting To Unit Manager

Salary - Max 6.5 lkhs

A. Position Purpose

Effectively manage mapped customers, generate revenue, improve book balance and cross-sell products.

Position Responsibilities

2) Focus on developing and implementing a solid foundation in customer relationship management by making outbound calls to Existing and Recent to Bank Customers.

3) Work towards building a better book value, relationship with customers and manage to source services with customer Cross-sell

4) Ensure quality and compliance process is followed on every interaction with the customer.

5 ) Innovatively migrates customer to different channels / platform for banking service provided by the bank

Tracks and Maintains self-performance for review purpose.

B. Qualifications and Experience Requirement

Qualifications Essential

Graduate with 50%

Experience

Essential

Min 2 Years of Experience as a VRM

Positive influencing and Negotiation skills

Knowledge on tools and flow to be used to monitor (e.g. Microsoft applications, CRM , LMS etc.,)

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