Franchisee Success Manager (FSM)
Job Description
We are looking for a proactive and relationship-driven Franchisee Success Manager (FSM) to ensure the
success and growth of our onboarded franchise partners. The FSM will serve as the primary coordinator and
advisor, helping franchises implement business strategies, optimize performance, and maintain strong
alignment with i2Global's standards and goals.

Key Responsibilities

Act as the single point of contact for assigned franchisees post-onboarding.
Regularly connect with franchisees to review performance, provide business insights, and identify
growth opportunities.

Guide franchisees on strategies including lead generation, local marketing, upselling, and
community engagement.
Share performance metrics, highlight best practices, and track action plans to improve franchise
output.
Coordinate with internal departments (academics, marketing, sales, tech, and accounts) to resolve
franchise issues.
Support franchises in operational setup, team training, service delivery alignment, and
compliance.
Collect feedback, receivables, royalties, resolve grievances, and ensure high satisfaction and
retention of franchise partners.





Identify franchises that require intervention and implement performance improvement measures.
Report franchise updates, growth projections, and concerns to the Franchise Coordinator and Business
Head.

Qualifications

Bachelor degree in Business, Management, or related field (MBA preferred).
Minimum 2 years of experience in customer support
Robust communication, analytical, and problem-solving skills.
Ability to counsel, strategize, and maintain long-term relationships with external partners.
Familiarity with CRM tools, business performance tracking, and Google Workspace.

Eligibility Criteria

Experience in handling multiple clients or franchisees simultaneously.
Willing to travel (if required) and attend regular virtual review meetings.
Solid documentation and reporting skills.

Why Join i2Global?

Be the growth partner for aspiring edupreneurs across India and beyond.
Shape the success journey of franchises in one of the fastest-growing EdTech ecosystems.
Collaborate with high-performance teams and gain exposure to multiple departments.
Performance-based incentives, leadership visibility, and growth opportunities opportunities.

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