Company Overview

EasySLR is an AI-first SaaS platform designed to simplify and accelerate systematic literature reviews through AI-powered study selection, data extraction, evidence synthesis, and research analytics. We are committed to delivering innovative, user-friendly solutions that enhance research efficiency and accuracy.

Key Responsibilities
Manage assigned customer accounts and serve as the primary point of contact for day-to-day communication.
Conduct product demonstrations, customer onboarding, and training sessions to ensure smooth platform adoption.
Develop a robust understanding of EasySLR's features and workflows to effectively guide customers.
Address customer queries, troubleshoot issues, and coordinate with internal teams to ensure timely resolution.
Escalate complex issues, customer concerns, and potential account risks appropriately.
Monitor customer engagement and satisfaction to ensure a positive customer experience.
Identify potential renewal, upselling, and account expansion opportunities and share them with senior team members.
Collect and document customer feedback, feature requests, and recurring issues to support product improvements.
Maintain accurate customer records, support documentation, FAQs, and onboarding updates.
Collaborate with Product,



Engineering, and Customer Success teams to continuously improve the customer experience.

Requirements
0–2 years of experience in Account Management, Customer Success, Customer Support, or a similar role, preferably in a SaaS company. Fresh graduates with robust communication skills are also encouraged to apply.
Excellent verbal and written communication skills, with the ability to interact confidently and professionally with customers.
Prior experience in a client-facing or customer-handling role would be an added advantage.
Strong problem-solving, organizational, and multitasking abilities.
A proactive, customer-focused approach with a willingness to learn new technologies and processes.
Ability to collaborate effectively with cross-functional teams.
Familiarity with AI-based SaaS platforms, systematic literature reviews, or life sciences research would be an advantage.

What We Offer
Prospect to work with an innovative AI-first SaaS platform.
Exposure to global customers and emerging AI technologies.
Competitive compensation and professional growth opportunities.
A collaborative, dynamic, and learning-focused work environment.

📌 Account Manager Customer Support Haryana
🏢 EasySLR
📍 Haryana