Tamil, Hindi, Telugu, Malayalam, Kannada- CTC : 4.2 LPA
Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background.
Should have knowledge about Dialer/ APR reports/ Shrinkage control.
Experience in Inbound Call center management is required.
Proficient in MS Office and call center equipment/software programs.

Candidate Profile
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses.
Hire, coach and provide training to personnel to maintain high customer service standards.
Prepare & share reports to Client & Top management.
Should be well aware of Inbound call centre KPIs.
Capacity to handle multiple processes and effective client management.

Contact Details
99406 60776
79041 91752
98840 33533

Immediate Joiners preferred

📌 Assistant Manager Inbound Chennai
🏢 Imarque Solutions
📍 Chennai