Scope of Work – iCare CRM Apprentice
CRM User Support

Provide first-level support for user queries and issues related to the
CRM application.

Analyse reported issues and perform basic troubleshooting.

Coordinate with the relevant team members for issues requiring further technical investigation.

Maintain proper tracking of user issues, resolutions, and pending items.

Assist in identifying recurring issues and suggest possible improvements.
CRM Change Requests &
Recent Requirements

Assist in understanding business requirements and converting them into technical tasks.

Support development, testing, bug fixing, and deployment activities under guidance.

Participate in requirement discussions, testing,



and UAT support where required.
Technical

Development &
Learning

Gain practical exposure to up-to-date web application development technologies used in
CRM.

Basic understanding and hands-on exposure to:

NestJS / Node.js – Backend development and APIs

Angular – Front-end development

MySQL – Database queries, data analysis, and basic database operations

Linux – Application/server workplace and basic troubleshooting
Understand REST APIs and basic application integration concepts.

📌 Apprentice Bengaluru (India)
🏢 Ample Group
📍 India