Job highlights
Empowers the team to satisfy Customer needs and resolve concerns . Removes barriers to delivering Hospitality behaviors during shift . .
Role models expected behavior and coaches team on hospitality standards
Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations
Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
Empowers the team to satisfy Customer needs and resolve concerns
Removes barriers to delivering Hospitality behaviors during shift

Builds Team Talent:
Treats all team members fairly and with respect
Supports the training of current team members
Recognizes team members for team contributions
Holds team members accountable for their behavior and performance
Provides coaching to team members to improve performance
Provides communication to team about goals and performance

Drives Sales Growth:
Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
Executes new product rollouts




Responsible

Flexibility and Adaptability:
Acts quickly to solve problems in area of responsibility
Provides feedback and suggestions to improve performance
Is versatile with work schedule as business needs
Understands and complies with all procedures and policies
Provide action plans to address issues and opportunities and effective execution of the same
Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:
Discusses issues with other support functions of the circle and prepares the action plan
Discusses the business plan and brings out the alignment
Involves entire team by communicating goals, results, and action plans

Expands the footprint:
Identify the new locations for the business expansion in line with the business strategy
Responsible for recent restaurant operating days and prepare the propose the capex calculation
Understand and observe the completion closely and update stakeholders and plan to tackle the competition

📌 Cafe Cluster Manager New Delhi (India)
🏢 Acme Services
📍 India