Job highlights
Desired s . A Bachelor s degree with at least 2 years of experience .
Candidates with ecommerce background preferred . Valuable interpersonal skills,good command over English and Hindi (both written and verbal) . Tech friendly- open to learn CRM tools
Coordinate with external vendors / service providers and seek timely updates impacting customer experience .
Be a SPOC for all customer related queries
Identify tasks critical to keeping customer satisfaction levels in check Order Management- Manage customer queries/issues/complaints regarding product/logistics/delivery/ returns etc in a timely manner
Coordinate with internal teams for quick resolution of customer concerns
Coordinate with external vendors/service providers and seek timely updates impacting customer experience




Inform/Guide customers about new product launches/collections/offers and help customer make a happy buying decision
Reach out to customers for timely Feedback and reviews
Competition analysis- current features/services offered by competition to improve customer experience
Proficiency in analytics and reports. Prepare data points impacting customer experience, present VOCs

Desired Candidate Requirements
A Bachelor s degree with at least 2 years of experience
Candidates with ecommerce background preferred
Good interpersonal skills, positive command over English and Hindi (both written and verbal)
Tech friendly- open to learn CRM tools

📌 Customer Service Mumbai
🏢 Acme Services
📍 Mumbai