Job highlights
Establish and maintain good rapport with customers by using positive language and interactive communication .
Proven customer support experience. Strong call handling skills and active listening . .
Manage phone calls for a blended process
Respond promptly and professionally to the customer inquiries
Establish and maintain valuable rapport with customers by using positive language and interactive communication
Provide customer with accurate and complete information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up till resolution
Ability to explain complex concepts in a clear, straightforward manner to customers
Strong command of written and verbal English Keep records of customer interactions
Take the extra mile to engage with customers.

Job Requirements
Proven customer support experience. Solid call handling skills and active listening Familiar with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to adapt/respond to different types of customers
Languages known - English Hindi

📌 Customer Service Executive Mumbai (India)
🏢 ANDROMEDA
📍 India