Requirement Summary As a Customer Success Executive at NCG within the consulting sector, you will play a pivotal role in ensuring the seamless delivery of our services to a key banking client. This position is based in Mumbai and is ideal for individuals who thrive in dynamic, fast-paced environments.

Requirements • Proven ability to manage multiple responsibilities and adapt to changing client needs in a quick-paced setting.

• Exceptional communication skills, with the ability to convey information clearly and professionally.

• Highly organized with strong attention to detail and the ability to manage time effectively.

• Demonstrated ability to take initiative and proactively solve problems without direct supervision.

• Experience in consulting or a related field is beneficial, though not mandatory as training will be provided.

• Strong interpersonal skills with a genuine passion for enhancing client experiences.

Key Responsibilities • Act as the primary point of contact for the client and all users on the platform, ensuring their needs are met promptly.





• Onboard current users effectively, ensuring they are fully operational and confident from the first day of engagement.

• Resolve support queries from start to finish, taking ownership of the entire process to ensure closure.

• Coordinate between internal teams and the client to expedite issue resolution and enhance service delivery.

• Diligently track open items and follow up to ensure all tasks are completed without oversight.

• Maintain detailed records of client interactions, escalations, and resolutions to aid in continuous improvement.

• Proactively identify prospects to improve client satisfaction and operational efficiency.

• Contribute to the development of client success strategies and implement best practices to optimize the client experience.

Pay: ₹300,000.00 - ₹700,000.00 per year

Benefits
Health insurance
Life insurance
Provident Fund

Work Location: Hybrid remote in Mumbai, Maharashtra

📌 Customer Success Executive Mumbai (India)
🏢 NetConnect Private
📍 India