17 Oct
|
Acme Services
|
Mumbai
17 Oct
Acme Services
Mumbai
Build, maintain and oversee client relationships and customer satisfaction.
Manage all aspects of client communication, escalation and service-related queries including deployment strategies, developing QA process, and tracking.
Any complaints identified are to be addressed quickly and efficiently.
Expand the client base by upselling and cross-selling. Understand key client needs and address these.
Meeting with Ops for strategic planning and conducting business reviews using CRM programmes.
Collaborate with the Ops team to ensure effective communication and organize governance calls.
Understand and deliver on KPIs, develop scorecards and report on results to CRM head and other stakeholders. Continuously refine performance tactics based on metric analysis.
📌 Crm Lead Mumbai
🏢 Acme Services
📍 Mumbai