Job highlights
Ideal Candidate Profile . Robust technical expertise and hands-on experience with CRM systems such as
Bachelor s or Master s degree in IT,Computer Science,Business,or a related field
3+ years of relevant experience in CRM system management,architecture,and implementation
Experience in
Daily Automations Update: Maintain and update daily automation processes to optimize customer engagement and retention.
Customer Journey Creation: Design and implement detailed customer journeys across various touchpoints and stages of the lifecycle.
Templates Creation: Develop and manage templates for email, WhatsApp, SMS, RCS, and web push notifications to ensure consistent and engaging messaging.
Campaign Management Execution: Oversee the planning, execution, and optimization of multi-channel campaigns (email, SMS, push notifications, etc).
Reports Creation: Design and deliver regular reports on key metrics such as customer feedback, retention, sales, and other performance indicators.
Integrations Support: Lead system integrations and provide technical support to ensure seamless CRM operations.
Cross-Team Collaboration:



Work closely with marketing, tech, and product teams to ensure alignment on CRM initiatives and goals.
Data Analysis: Analyze customer feedback, retention metrics, and sales data to inform decisions and improve CRM strategies.

Ideal Candidate Profile
Robust technical expertise and hands-on experience with CRM systems such as MoEngage, NetCore, Interkart, etc
Ability to manage complex CRM processes, data integration, and multi-channel campaigns.
Experience in AI/ML training and application in CRM systems.
Proven track record of successful vendor management and working with external platforms.
Skilled in data analysis and building detailed reports to inform strategic decisions.
Excellent communication and cross-functional collaboration skills.

What we're Looking For
Bachelor s or Master s degree in IT, Computer Science, Business, or a related field.
3+ years of relevant experience in CRM system management, architecture, and implementation.
Solid problem-solving and technical troubleshooting skills.

📌 Crm & Retention Professional Mumbai (India)
🏢 Hoora Technologies
📍 India