We are looking for customer-oriented and enthusiastic professionals for the position of Customer Service Associate (CSA) – Voice Process . The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience. Candidates must possess excellent communication skills , a customer-focused approach, and the flexibility to work in a 24×7 rotational shift workplace.

Key Responsibilities Handle inbound and/or outbound customer calls as per process requirements. Address customer queries and provide accurate information and appropriate resolutions. Maintain qualified communication and deliver a positive customer experience.

Understand customer concerns and resolve issues within the defined timelines. Follow company policies, standard operating procedures, and quality guidelines.



Maintain accurate records of customer interactions.

Meet defined customer service, quality, and productivity targets.

Eligibility Criteria

Graduation is mandatory. Freshers from non-technical backgrounds may apply. B.Tech/B.E. freshers and other technical freshers are not eligible. Candidates with a technical educational background and prior customer service/CSA experience may be considered.

Excellent verbal communication skills are mandatory. Robust customer-handling and problem-solving abilities. Willingness to work from the Gurugram Sector 49 office. Flexibility to work in rotational shifts, including late-night shifts as applicable.

📌 Customer Support Executive Gurugram
🏢 BSLN CONSULTANCY
📍 Gurugram