Key ResponsibilitiesHandle inbound and outbound calls from patients regarding blood tests and diagnostic services. Book appointments for blood tests, health check-ups, and other diagnostic investigations. Coordinate home sample collection appointments based on patient preferences and service availability.

Provide patients with accurate information regarding test preparation, fasting requirements, appointment timings, and booking procedures, following approved guidelines. Verify patient details, including name, contact number, address, and prescribed tests, before confirming appointments. Schedule, reschedule, and cancel appointments as required.

Coordinate with phlebotomists, logistics teams, diagnostic centres, and internal operations teams to ensure timely sample collection.



Follow up with patients to confirm appointments and address scheduling-related queries. Handle patient queries, complaints, and service-related concerns professionally.

Maintain accurate patient records, booking details, and call dispositions in the designated system or CRM. Ensure timely follow-ups for missed appointments, pending bookings, and rescheduled visits. Maintain patient confidentiality and handle personal and medical information responsibly.

Achieve daily calling, appointment booking, customer satisfaction, and quality targets.

📌 Customer Support Executive Mumbai
🏢 MedDirect Services
📍 Mumbai