Job highlights
Bachelor s degree from tier 1 college
Experience with handling critical customer issues / problems
Zero to six years of customer support experience

Position Overview: Need candidate for customer support who can handle a global clientele. Available communication channels will be live chats, phone calls and e-mails. Candidates should be able to thrive in a quick-paced working setting and grow with the organization to take greater responsibility with time.:

Job Accountability
Handle objections or grievances with exemplary empathy.
Satisfactorily answer questions about products and their benefits.
Enter and update customer information in the database.
Meet the defined Quality Scores. Innovation & ProcessImprovement.
Understand customer query and provide appropriate solutions.




Keep records of calls and sales and note practical information.
Go the extra mile to exceed customer expectations.

Job Rquirements
Excellent written and verbal communication Skills.
Excellent interpersonal skill.
Ability to determine problems and deliver known solutions.
Experience with handling critical customer issues/problems.
Strong analytical skills.
Working with cross-functionalteams.
Attention to detail.
Presentation skills.

Educational Qualification
Bachelor s degree from tier 1 college.
Zero to six years of customer support experience.
Hardworking, persistent, and dependable.

📌 Customer Support Executive Gurugram
🏢 Fortuna Retail
📍 Gurugram