Key Responsibilities
Ensure timely responses and maintain positive customer relationships.
Coordinate with internal technical teams to resolve customer issues.
Maintain accurate customer records and support tickets.
Use Microsoft Excel and Word for data entry, verification, and reporting.
Investigate invoice errors, document rejections, and processing issues.
Calculate and verify VAT, discounts, invoice amounts, and pricing adjustments.
Handle customer queries related to e-invoicing, EDI documents, and document processing.
Provide customer support via email and the ticketing system.

Required Skills
Ability to manage multiple tasks and work effectively in a team.
Basic knowledge of e-invoicing, EDI, or XML is an advantage.
Attention to detail and problem-solving ability.
Good written and verbal communication skills.
Valuable typing speed and high accuracy in data entry.
Robust numerical skills and understanding of VAT and discounts.
Good knowledge of Microsoft Excel, Word, and office tools.

📌 Customer Support Intern Ahmedabad
🏢 HubBroker ApS
📍 Ahmedabad