Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence –
WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Hands-on experience in Accounts Payable (AP) and Record to Report (RTR) processes with solid understanding of invoice processing, vendor management, reconciliations, journal entries,
Deliver 'Next-Gen'




Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU
Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume &
Value mix) Errors, Customer priorities &
Agent performance
Ensure continued calibration to the quality framework
Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
Facilitate Kaizen initiatives within the team
Collaborate with ops for customer complaint resolution process
Ensure Process documentation & sign off as per ISO standards &
WNS Quality Assurance Playbook
Responsible for timely & accurate reporting, updates and business insights
Support in performing transaction audits, reporting and calibration
Foster a spirit of continuous learning & collaboration across teams – career development, coaching & mentoring

Qualifications

BCOM

📌 Deputy Manager Transactional Quality Rtr/ Record To Report/ Accounts Payable/ Ap/ Fna Gurgaon Gurugram
🏢 WNS
📍 Gurugram