Engineer - Incident Management, ServiceNow

Bangalore, Karnataka

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities
Develop And Implement Automation Scripts Using

Itil Practices And Incident Management Frameworks, Ensuring Productive Handling Of Incidents In Servicenow And Bmc Remedy.
Maintain And Troubleshoot Existing Automation

Tools, Resolving Issues To Ensure Seamless Functionality And Optimal Performance.




Collaborate With Clients To Understand Recent

Feature Requests, Designing And Developing Enhancements In Avanti And Ca Service Desk Platforms.
Document

Processes, Code Changes, And Incidents Effectively To Support Knowledge Sharing And Compliance With Itil Standards.

Skill Requirements
Basic Understanding Of Incident Management Principles And Itil Framework.
Familiarity With

Servicenow, Bmc Remedy, Ca Service Desk, And Avanti Tools.
Fundamental Knowledge Of Scripting Languages Relevant To Automation Tasks.

Other Requirements
Itil Foundation

Certification (Optional But Valuable)

📌 Engineer Incident Management, Servicenow Bengaluru (India)
🏢 HCLTech
📍 India