Job highlights
- Bachelors Degree in any stream. - Rich experience (At least 1 year) in handling customer care / services department,
skilled manner and provide information about products and services as required by
preferably in E-commerce domains. - Proven customer support experience or experience as a Client Service Representative
Support the customer through an email ticketing system and phone calls in a more qualified manner and provide information about products and services as required by the callers.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Identify and assess customers needs to achieve satisfaction.
Provide accurate,



valid and complete information by using the right methods/tools.
Take the extra mile to engage customers.
Calling customers and taking feedback from customers about the products and services.
Requirements
Bachelors Degree in any stream.
Rich experience (At least 1 year) in handling customer care/services department, preferably in E-commerce domains.
Proven customer support experience or experience as a Client Service Representative
Solid call handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

📌 Customer Care Associate Mumbai
🏢 Acme Services
📍 Mumbai