To ensure all the visits to patients for installing, removal, sleep study report generation and physician meetings are not deviated from the schedule.

To ensure for addressing all the schedule for conducting sleep studies, explaining and convincing patient about the health condition in coordination with referring physician.

To ensure to coordinate with the internal team to execute uninterrupted service delivery.

Duties and responsibilities

Connect/communicate with customers on a daily/weekly/monthly basis via call/message to as per the protocol defined.

Document customer interactions, including phone calls and messaging and tracking health metrics.

Create a feedback loop between customers, coaches, and Customer Support, Operations,

referring physician and Product teams to help improve the customer and coach experiences.

Work on creating content for relevant blog posts and content emails for our customers.

Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports.

Collection of payment through digital gateway and daily reconciliation of the same.

📌 Executive/senior Executive Sleep Technician Mumbai (India)
🏢 Acme Services
📍 India