We are looking for a customer-focused and proactive Customer Care Executive to manage customer queries, complaints, and service requests across multiple communication channels. The ideal candidate will ensure a seamless shopping experience by providing timely resolutions for order-related issues, deliveries, returns, refunds, exchanges, and product-related inquiries. The role requires excellent communication skills, problem-solving abilities, and a robust commitment to customer satisfaction.

Handle customer queries through phone calls, emails, live chat, WhatsApp, and other support channels. Provide accurate information regarding products, pricing, offers, payments, and order status. Assist customers with order placement, cancellations, modifications, and tracking.

Maintain a professional, empathetic, and customer-friendly approach in all interactions.



Track orders and coordinate with logistics and courier partners for delivery-related issues. Resolve complaints related to delayed deliveries, failed deliveries, damaged products, and missing items.

Coordinate with warehouse and fulfilment teams to ensure timely order resolution Identify customer concerns and provide effective solutions within defined turnaround times (TATs). Escalate complex or unresolved cases to the relevant departments.

Experience in a B2C e-commerce, D2C, retail, or online marketplace setting. Comfortable working in a fast-paced workplace. Flexible to work in shifts, weekends, or rotational schedules, if required. Ability to coordinate effectively with operations, logistics, warehouse, and finance teams.

📌 Customer Care Executive Mumbai
🏢 Peora Fashions
📍 Mumbai