Job Title: Customer Support Executive – Non-Voice

Experience: Freshers (0–1 Year)

Employment Type: Full-Time

Work Mode: Work from Office

Department: Customer Support / Operations

Job Summary

We are looking for enthusiastic and detail-oriented freshers to join our team as Customer Support Executives for a non-voice process. The selected candidates will handle customer queries through email, chat, and other text-based communication channels, ensuring timely and skilled resolutions.

This is an excellent opportunity for freshers who have valuable written communication skills, basic computer knowledge, and a passion for customer service.

Key Responsibilities
Respond to customer queries through live chat, email, and other non-voice channels.
Provide accurate information regarding products, services, orders, and customer requests.
Understand customer concerns and provide appropriate solutions within defined timelines.
Maintain a professional, polite, and customer-friendly tone in all written communications.
Document customer interactions and update information in CRM or ticketing systems.
Escalate complex issues to the appropriate team when required.
Follow company policies, standard operating procedures (SOPs), and quality guidelines.




Meet daily productivity, response time, customer satisfaction, and quality targets.
Maintain the confidentiality of customer information and business data.

Eligibility Criteria
Freshers with 0–1 year of experience are welcome to apply.
Minimum qualification: Any graduate or Postgraduate (2022 - 2025 Passedouts), as per company requirements.
Good written English communication and comprehension skills.
Basic computer knowledge and familiarity with MS Office or Google Workspace.
Ability to type accurately and manage multiple customer queries simultaneously.
Strong attention to detail, problem-solving skills, and a willingness to learn.
Ability to work in a team-oriented, target-driven environment.

Preferred Skills
Typing speed of 25–35 WPM with positive accuracy.
Basic knowledge of email etiquette and professional written communication.
Familiarity with chat support, CRM tools, or ticketing systems is an advantage.
Positive attitude, patience, and a customer-first mindset.

Pay: ₹200,000.00 - ₹263,000.00 per year

Perks
Commuter assistance

Work Location: In person

📌 Customer Care Executive Non Voice Process Hyderabad (India)
🏢 Kriyatech Ai
📍 India