Job highlights
Undergraduate / Graduate / Freshers can apply
Education-UG: Any Graduate - Any Specialization
PG:Any Postgraduate,Post Graduation Not Required
Doctorate:Any Doctorate - Any Specialization,Doctorate Not Required

Brief Role : Customer Care Executive - KPO (US Process)

CUSTOMER CARE EXECUTIVE (QUALITY PROCESS) :

Conduct Quality Audit of Outbound and Inbound calls for an allocated workforce

Follow Quality Assurance guidelines/ procedures with an eye on customer satisfaction and sales success.

Perform Quality Assurance Feedback as related to quality audits.

Work with Team members towards compliance of all policies and procedures.

Work with Team Leaders and Training Department to promote quality and consistency.

Compile and maintain accurate monitor records. Update and distribute Quality Assurance Standard JOB SPECIFICATION :

Fluent English Communication Skills.

Undergraduate / Graduate / Fresher's can apply

Attention to detail.

OFFERING

SALARY INCENTIVES (BEST IN TRICITY)



CAB FACILITY

KEY ACTIVITIES

Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.

Accurately process and record call transaction using a computer and designated tracking software.

Offer alternative solutions where appropriate with the objective of retaining customers and clients business.

Salary:INR 2, 00, 000 - 5, 00, 000 P.A

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/ Quality Control Executive

Desired Candidate Profile

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate, Post Graduation Not Required

Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required

Please refer to the above

📌 Customer Care Executive New Delhi (India)
🏢 Right Step Consulting
📍 India