Job highlights
As a Guest Relations Officer,you will be the primary point of contact for guests,ensuring a positive and memorable experience . You will handle guest inquiries,resolve concerns,and contribute to the overall satisfaction of visitors to the establishment . Key Responsibilities:Guest Interaction:Welcome guests upon arrival and provide a warm and hospitable atmosphere .

Bodycraft Spa & Salon is looking for Guest Relations to join our dynamic team and embark on a rewarding career journey As a Guest Relations Officer, you will be the primary point of contact for guests, ensuring a positive and memorable experience

You will handle guest inquiries, resolve concerns, and contribute to the overall satisfaction of visitors to the establishment

Key Responsibilities:Guest Interaction:Welcome guests upon arrival and provide a warm and hospitable atmosphere

Assist guests with check-in and check-out procedures

Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction

Information and Assistance:Provide information about facilities, services, and local attractions

Assist guests in making reservations,



both within the property and for external services

Handle guest feedback, comments, and complaints in a professional and courteous manner

Problem Resolution:Address and resolve guest issues, escalating to management if necessary

Anticipate potential problems and proactively address them to enhance guest experience

Communication:Maintain explicit and open communication with other departments to ensure seamless guest services

Relay significant information to guests, such as event details or changes in services

VIP and Special Guests:Identify VIP guests and provide personalized services to meet their needs

Coordinate special requests for events, celebrations, or unique occasions

Front Desk Support:Collaborate with the front desk team to ensure effective guest check-in and check-out processes

Handle reservations and assist in managing room availability

Quality Assurance:Ensure that all guest areas are clean, well-maintained, and meet established standards

Monitor guest satisfaction through surveys, feedback, and direct interaction

📌 Guest Relation Professional Bengaluru
🏢 Bodycraft
📍 Bengaluru