Job highlights
As a Guest Relations Officer,you will be the primary point of contact for guests,ensuring a positive and memorable experience
Anticipate potential problems and proactively address them to enhance guest experience

Justa Group Of Hotels is looking for Guest Relations Professional to join our dynamic team and embark on a rewarding career journey. . As a Guest Relations Officer, you will be the primary point of contact for guests, ensuring a positive and memorable experience. You will handle guest inquiries, resolve concerns, and contribute to the overall satisfaction of visitors to the establishment.

Key Responsibilities : Guest Interaction : Welcome guests upon arrival and provide a warm and hospitable atmosphere. Assist guests with check-in and check-out procedures. Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction.

Information and Assistance : Provide information about facilities, services, and local attractions. Assist guests in making reservations, both within the property and for external services. Handle guest feedback, comments,



and complaints in a professional and courteous manner.

Problem Resolution : Address and resolve guest issues, escalating to management if necessary. Anticipate potential problems and proactively address them to enhance guest experience.

Communication : Maintain explicit and open communication with other departments to ensure seamless guest services. Relay key information to guests, such as event details or changes in services.

VIP and Special Guests : Identify VIP guests and provide personalized services to meet their needs. Coordinate special requests for events, celebrations, or unique occasions.

Front Desk Support : Collaborate with the front desk team to ensure effective guest check-in and check-out processes. Handle reservations and assist in managing room availability.

Quality Assurance : Ensure that all guest areas are clean, well-maintained, and meet established standards. Monitor guest satisfaction through surveys, feedback, and direct interaction.

📌 Guest Relations Professional Bengaluru (India)
🏢 Justa Group Of Hotels
📍 India