> To contact customers regularly via email/sms/whatsapp/tel.calling in terms of service due reminders, appointment booking,

post service feedback calling and other promotional offers/camp.

> Follow communication procedures, guidelines and laid down policies. Generating PSF and appointments list from the DMS system.
>
> Preparing list and arranging Home visit for all PSF complaint customer.
>
> Updating information in the DMS system related to feedback of customer (IFF/IFC etc.)
>
> Updating customers concerns (VOC) during PSF as per OEM norms.
>
> Calling customer for complaint registered (aggrieved customer) and resolving it within stipulated time period as per the OEM process.
>
> Updating resolved complaints details in the DMS and or Dealership defined process.
>
> Maintaining daily and monthly complaint monitoring report.
>
> To achieve the set business targets (appointment, PSF).
>
> To daily update appointments generated details in DMS.

📌 Customer Relationship Executive Mumbai
🏢 Acme Services
📍 Mumbai