Job highlights
Prepare daily management information system (MIS) reports as required by clients and management
Proven experience in a similar customer service and documentation role in the import industry . Solid communication and organizational skills . Ability to work independently and in a team setting . Proficiency in Microsoft Office and knowledge of import procedures . .
Best in the industry
We are seeking a highly motivated and organized individual to join our import customer service team as a Customer Service Documentation (Import) Executive. The successful candidate will be responsible for coordination with customers, monitoring shipments, preparing import documentation, and handling shipment-related issues.
Key Responsibilities
Communicate with customers over email and phone and act as the main point of contact for customer accounts.
Monitor client shipments on a day-to-day basis from booking to delivery.
Book shipments with carriers and ensure import documents are noted with customs to avoid any delays and ensure smooth customs clearance.
Handle all shipment-related issues from origin to overseas and resolve them promptly.
Prepare daily management information system (MIS) reports as required by clients and management.
Ensure complete accuracy in performing all tasks.
Coordinate with customs for clearance and operations for all activities.
Collaborate with shipping lines/airlines for IGM manifest and DO details.
Work with consignees and overseas agents to ensure smooth operations.
Perform any other duties as assigned by management.
Requirements
Proven experience in a similar customer service and documentation role in the import industry
Strong communication and organizational skills
Ability to work independently and in a team setting
Proficiency in Microsoft Office and knowledge of import procedures
Attention to detail and problem-solving skills