– GM Service

Company: CBC Mahindra, Trivandrum

Job Title: General Manager – Service

Experience: 8–10 years in automobile service, preferably in a managerial role.

Job Responsibilities
Manage the overall service department operations.
Lead and supervise service advisors, technicians, and other service staff.
Ensure customer satisfaction and timely vehicle delivery.
Monitor service revenue, productivity, and workshop performance.
Handle customer complaints and resolve escalations.
Ensure proper workshop operations, quality standards, and safety procedures.
Monitor spare parts availability and coordinate with the parts department.
Achieve service targets and improve profitability.
Maintain service records and prepare performance reports.
Ensure compliance with company policies and Mahindra service standards.

Qualifications & Skills
Degree or Diploma in Automobile or Mechanical Engineering preferred.
Robust leadership, communication, and customer-handling skills.
Positive knowledge of workshop operations, service processes, and automobile after-sales service.
Experience with Mahindra or other automobile dealerships will be an advantage.

Work Location: In person

📌 Gm Service Thiruvananthapuram (India)
🏢 CBC Mahindra
📍 India