Brief Role : We have urgent requirement for Technical Helpdesk Coordinator Fresher

Response-Call allocation to requisite skill-sets.

Call tracking as per SLA till closure.

Incident escalation as per escalation matrix- Technical & Operational.

Candidate should have Decent Communication Skill.

Candidate should be Graduate or a under-Graduate.

Call closure with customer confirmation.

Follow Major incident management process.

Candidate should be Energetic, self-motivated and willing to accept challenges.

Candidate should be adaptable in rotational as well as night shift.

Candidate should have all the documents Govt ID Proof etc.

Salary:Not Disclosed by Recruiters

Industry:IT-Hardware & Networking

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/ Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Please refer to the above

Education-

UG: Any Graduate - Any Specialization

📌 Help Desk Coordinator / Fresher New Delhi (India)
🏢 Right Step Consulting
📍 India