Job Responsibilities
Act as the primary point of contact for assigned customers, handling enquiries, quotation requests and order status queries.
Record and update leads, enquiries, quotations, orders and customer interactions in the CRM accurately and on time.
Prepare quotations and proposals, and follow up with customers until closure.
Answer technical questions on electronic products, components and specifications, escalating to engineering when needed.
Track the sales pipeline and follow-up schedules to improve lead conversion.
Coordinate with sales, procurement, stores and logistics on stock, lead times and dispatch.
Maintain clean customer data and generate CRM reports on leads, conversions and response times for management.

Requirements





Skills & Competencies

Technical
Valuable understanding of electronic components, circuits and product specifications
Ability to read datasheets and technical drawings
Proficiency in MS Office (especially Excel and Word), email and CRM/ERP tools

Soft skills
Strong written and verbal communication
Robust organisational and time-management skills
Customer-focused, with good negotiation and follow-up skills
Ability to work independently and with remote teams

Perks

PF , ESI, and other advantages

📌 Hybrid Sales Executive Kerala
🏢 Hykon India
📍 Kerala