Job highlights
Graduate . 5yrs+ in the same domain .
Insight to internal management on process improvement implementation . Training tracking TC centers on product process . Quality SOPs defined for required collection output Caller performance improvement charter .
Tele Collection
Training Quality Manager
This role focuses on standardizing training and quality processes across tele-calling collection partners
It involves driving performance improvements, implementing SOPs, monitoring vendor and caller effectiveness, and providing insights for process enhancements
Coordination with Tele calling center managers location wise

Key Stakeholders (External)

Skills and Competencies
Graduate
5yrs+ in the same domain
In dept knowledge on TNQ process
Focused group approach for performance enhancement




Hands on with excel PPT ACPT / BQ training / Paretto analysis / Fact finding
Team player Designing implementing various processes to deliver desired output

Key Roles/Responsibilities
Standardization of Training Quality process across Tele calling collection channel partners
Insight to internal management on process improvement implementation
Training tracking TC centers on product process
Quality SOPs defined for required collection output Caller performance improvement charter
Performance improvement across vendors
Fact finding gap fixing for desired output

📌 Manager Mumbai
🏢 Truhome Finance
📍 Mumbai