Responsibilities
Handle a high volume of incoming calls, emails, and other communication channels related to Maersks services and inquiries.
Provide accurate and reliable information to customers regarding Maersks products, services, processes, pricing, and delivery times.
Resolve customer complaints, issues, and inquiries effectively and efficiently, ensuring a high level of customer satisfaction.
Collaborate with internal teams, such as sales, logistics, and operations, to coordinate and resolve customer requests or concerns.
Accurately record customer interactions and transaction details in the designated Cloud Telephony System.
Continuously develop and maintain a comprehensive understanding of Maersks offerings, services, and processes to provide up-to-date and accurate information to customers.
Identify opportunities to upsell and cross-sell Maersks additional services and products to customers.
Provide feedback and suggestions for process improvements based on customer interactions and challenges faced during daily operations.
Adhere to established calling standards, including quality assurance measures, call handling protocols, and service level agreements (SLAs).
Meet individual and team performance targets,



including call handling metrics, customer satisfaction ratings, and sales targets.

Preferred Qualification:
Minimum 2 years of work experience, preferably in an international call center setting.
Experience handling customer interactions over the phone and providing effective customer support.
Solid communication and problem-solving skills with a customer-centric approach.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Customer Success Associate,

Industry Type: Courier / Logistics,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills customer complaintslogisticsinternational businesscustomer supportcloudglobal operationscloud telephonyoperationscustomer satisfactioncall handlinginternational call centerdaily operationscustomer experience

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